FAQ

Answer:

We have always made privacy and security a top priority for the benefit of our customers.

With the introduction of GDPR, we have produced a customer information sheet, which is available as a FREE download.

The sheet includes the following information...

• The Information that we collect
• How we use your information
• Sharing information
• Keeping your information safe
• Access to your information and other rights
• Option to opt out, if you do not agree with the policy

Click here to download the Customer Information Sheet

Answer:

By telling you the truth and giving you as much information as possible, so that you can draw your own conclusions and not have to trust only our assessment of the facts.

We believe that the more details we can share with you, the better your understanding and the easier you will find it to decide whilst course of action you would like us to take.

When a standard job comes into the workshop, we say 3 – 10 days for completion, so that no one is being promised something that we can't deliver. Having said that we then get on with completing every job as quickly as possible and most jobs are completed much quicker than that.

Answer:

Yes, let us explain …..

There are two stages to having work done.

The time it takes to get to the top of the queue, then the time it takes to complete the job.

Stage 1 - Is putting the job into the queue and every job gets started in turn.

Stage 2 – Starts when another job has been completed and yours come out of the queue and can get started.

If you want you job completed quicker, you might consider taking ‘Silver Service'

‘Silver Service' is where you can jump stage 1 and go straight to stage 2.

We charge extra for this service and work overtime to ensure that the other customers are not pushed back in the queue at the expense of the customer requesting a silver service.

Note: All our contract customers are guaranteed ‘silver service' at no extra charge. Retail customers can only request a ‘silver service' if we can make one available. This depends on the other work that is in process and how many members of the team are available.

Answer:

Currently from Xray machines to looms, to a computerised bakery.

In many companies, we literally save customers thousands of pounds from the need to have a full time member of staff just for I.T. We provide more specialist knowledge and a workshop full of IT equipment for much less than it costs to have just one member of staff, never mind the expense of the equipment. To find out more, Click on the contact us page and call us for a chat.

Answer:

Need to fix a problem, renew or change the program, or just ask some difficult questions. We have been protecting and fixing computers from virus' since 1991. You are welcome to call Matthew, James or Daniel and discuss your issues, no matter how large or small.

Answer:

Yes we do (and we do it well).

It could be a bit of free advice over the telephone or a home visit to discuss your internet problems. It might be connecting up the TV or getting your different devices to talk to each other and share information and functions. Click on the contact us page and call us for a chat.

Answer:

Currently from X-ray machines to looms, to a computerised bakery.

In many companies, we literally save customers thousands of pounds from the need to have a full time member of staff just for I.T. We provide more specialist knowledge and a workshop full of IT equipment for much less than it costs to have just one member of staff, never mind the expense of the equipment. To find out more, Click on the contact us page and call us for a chat.